Forgot your password or can't sign in
Reset your password and the most common reasons signing in fails.
- 1On the sign-in page click “Forgot password?” and enter your email. The link in the email is valid for one hour.
- 2After the reset you are signed out on all devices; sign in again with the new password.
Common causes: a typo in the email address, an email that isn't confirmed yet, or a suspended account. A suspended account shows “Account suspended”; only a support request helps then.
Can't sign in and therefore can't reach your requests? On the help page you can also send a request with your email address without signing in.
Did this help?